The Equal Rights for People with Disabilities Law, 5758-1998
The rights of people with disabilities and the commitment of the Israeli society to these rights are based on accepting the principle of equality, recognizing the value of a human being who was created in God's image, and the principle of human dignity.
This law aims to protect the dignity and liberty of a person with a disability, and to anchor their right to equal and active participation in society in all areas of life, as well as to adequately address their special needs in a way that allows them to live their life with maximum independence, privacy, and dignity.
At Cfir's, accessibility is a way of life and is led on a daily basis by the organization's managers and employees.

Buildings’ Accessibility Arrangements

The Light Train was designed in consultation with accessibility experts, in order to adapt the train, to the extent possible, also to passengers with various disabilities.
The train is accessible to people with disabilities in both direct and digital channels, with the aim of helping and improving their integration into society through respect, equality and independence.

Cfir encourages equal employment and integrates people with disabilities in its workforce, enabling them to work and develop in a wide range of topics. Cfir is also in contact with the Club House Association and community integration.

Station Accessibility

Stations - The entrance to the train car is simple and safe thanks to the level of the station's platform which is adjusted to the height of the car floor, in a way that allows a smooth and comfortable passage for wheelchair users, as well as for parents with prams, etc.

At the stations themselves - there is a designated waiting area for passengers with wheelchairs/ mobility scooters

Along the station, there are surfaces marked for the blind, which are located right in front of the train's double doors opening area, thus allowing safe entrance for those passengers.

Train - All of the train cars have designated places for securing the wheelchair/mobility scooter next to the folding chairs (the place is marked with the accessibility symbol). The Light Train controllers are happy to assist with onboarding and getting off the train, and securing the wheelchair/mobility scooter to its designated place in the train car.

Support poles - There are support poles along the train that are marked with glowing paint.
Mobility scooters allowed to board the train car - Type A mobility scooter that is up to 75 cm wide, up to 120 cm long and weighs up to 130 kg, is authorized for travel by public transport, including the Light Train.

Dogs - A guide dog can board the train cars, that accompanies a holder of a "Blind Card" and a guide dog during its training period wearing a vest with the caption: "Guide dog in training”. The trainer must pay in full.

Accessible Customer Service Center

The Customer Service Center is located at Jaffa 97, Clal Building, 17th floor, Jerusalem, on the commercial floor and allows for accessible service without waiting in line for people with disabilities.

The Service Center has a service station that is designed to provide accessible service and also contains an induction loop.

Customer Service Representatives and Administrators undergo training and education about the various accessibility aspects.
The purpose of the training is to create awareness to the accessibility principle among company employees and to provide practical tools for providing accessible service.

  • Call Center - The voice answering service is accessible in a way that allows continuous listening without background music and in a clear language. The information in it is provided in three languages (Hebrew, English, Arabic)
  • Customer Service can also be contacted by email at
  • Or via text message to the number 052-750-18888 during the Call Center working hours only (Sunday-Thursday 09:00-17:00, Fridays and Holiday Eves: 09:00-13:0, end of day Saturday/Holidays until 23:00)
  • People with disabilities are eligible to receive service without having to wait in line
  • Eligibility is also valid for the caregiver of the person with the disability, provided that he/she is in line for and together with the person with the disability
  • Senior citizens over the age of 80 according to the Senior Citizens' Law
  • Pursuant to Section 6E of the Amendment to the Equal Rights of Women Law, 5711-951 below, at the request of a pregnant woman, she has a right not to wait in line
  • At queues, priority shall be given to a person with a disability and/or a senior citizen over a pregnant woman

Website Accessibility


Today, the internet is the largest database allowing freedom of information for all users and particularly for users with disabilities. As such, we place great importance on providing equal opportunity for people with disabilities to use the information displayed on the site and enable a better browsing experience.
We strive to ensure that digital services are accessible to people with disabilities. Therefore, many resources have been invested in facilitating the use of the site, as much as possible, for people with disabilities, believing that every person deserves the right to live with equality, dignity, comfort and independence.


Information about the website accessibility

  • This website conforms to the requirements of the Equal Rights for People with Disabilities (Service Accessibility Adjustments) Regulations, 5773-2013.
  • The accessibility adjustments were executed per the recommendations of Israeli Standard SI 5568 – AA-level website content accessibility, and the international Web Content Accessibility Guidelines (WCAG) 2.0
  • The tests were examined at the highest conformity for a Chrome browser.
  • The website provides a semantic structure for accepted print aid and support technologies to operate a keyboard by using the arrows, Enter, and Esc keys to exit menus and windows.
  • It is adjusted to the displays of common browsers and mobile phone use.
  • To obtain an optimal use experience of screen reading software, we recommend using the latest NVDA software.
  • Documents and video clips uploaded to the site before October 2017 may not be fully accessible. If you encounter such a document or video clip, you may contact the company accessibility coordinator and will make sure that the information will be accessible to you.
  • Provision of information in an accessible format – the company makes available to its customers options for obtaining information in accessible formats.
    The information is provided free of charge and is intended for people with disabilities. Contact the company accessibility coordinator for questions and information about accessibility.
  • A2Z Internet Accessibility and Digital Marketing carried out the accessibility testing and consulting.


Despite our efforts to enable browsing on an accessible site for all pages of the site, you may find pages on the site that are not accessible yet, or where the appropriate technological solution has not yet been found.
We keep striving to improve the accessibility of the site as much as possible, out of our belief and moral commitment to enable the use of the site for the entire population, including people with disabilities.


Contact Us and Feedback

We welcome feedback from our users. If while browsing the site you have encountered a special problem regarding accessibility
We would love to receive your feedback on our contact us form.


Details of the company's accessibility coordinator:

Name: Racheli Cohen
Telephone: 052-750-1888

General Information