Customer service

Staffed Customer Service Center

Cfir's Light Train Service Center in Jerusalem is innovative, spacious and accessible, and is located at the Cinema City complex.
The Center's representatives will be happy to assist and provide answers in the following areas:
• Detailed information on the line's route, operating hours, schedules, and more.
• Information about the travel rates and discounts to those who are entitled.
• Buying tickets for the Light Train ride.
• Issuing multiline (Rav-Kav) cards and updating profiles on the card.
• Handling damaged cards and renewal of cards in case of loss or theft.
• Handling lost and found.

Service Center Address:
Jaffa 97, Clal Building, 17th floor


Staffed Call Center Working Hours

Sunday-Thursday: 09:00 - 17:00

Fridays and Holiday Eves: 09:00-13:00

Phone Call Center

For any questions or problems, you can contact the call center by phone:

The call center service includes a voice answering system and a team of skilled service representatives, who can provide you with detailed information and service on a variety of topics, such as the route of the line, stations' location, fares, schedules, points for purchasing and issuing tickets, real-time updates and more.

The Phone Call Center Hours:
On Sunday-Thursday: 7:00-20:00
on Fridays and Holiday eves: 7:00-13:00
On the Saturday/Holiday date: About an hour after the Saturday/Holiday departs by 23:00.

General Information